Full payment is required at time of booking.
Our ticketing system is fully electronic. Your booking confirmation acts as your event ticket, which you should receive within 24 hours. Unless a gift certificate is ordered, in which case this will be emailed electronically to the email address supplied by the buyer within 24 hours. Please check that your email address is spelled correctly at time of purchase, and that email@example.com is saved to your trusted contacts list. If you have not received anything from us after 24 hours, please check your spam folder first before contacting us.
Tickets are non refundable but you may send a substitute. However if sufficient notice is given, of at least 2 weeks, then attendees may make one complimentary transfer onto a course of the same value at a later date. This can be done in your account area of the website. Subsequent transfers are subject to a £10 admin fee.
We cannot accept notice to cancel attendance less than 2 weeks before the event. This is because we have to buy the wine and any food in advance and will not be able to resell your places.
All guests must be at least 18 years old on the date of attendance of the event. We operate a challenge 25 policy. If we believe anyone is under the age of 25, we will ask for valid ID. If satisfactory ID cannot be produced, we reserve the right to refuse entry to the event. Please ensure you bring appropriate ID with you. Valid forms of ID accepted are passports, or UK/EU driver’s licence (full or provisional).
Northern Wine School reserves the right to cancel events if insufficient bookings are taken on a specific date. In which case, a full refund will be offered or a transfer onto the same course, or a different course of equal value, at a later time.
We reserve the right to change the venue prior to the event. In which case, as much notice as possible will be given to attendees. The venue will still be centrally located, and we will endeavour to make it as accessible as the original.
All tickets and communications regarding your booking or gift voucher purchase will be sent via email to the email account specified at registration/purchase. Please ensure you have firstname.lastname@example.org set to your trusted accounts to avoid important information being filtered out into spam. Ensure your email address is spelled correctly.
Tickets are non refundable but you may send a substitute. However if sufficient notice is given, of at least 2 weeks, then attendees may make one complimentary transfer onto an event of the same value at a later date. This can be done in your account area of the website. Subsequent transfers are subject to a £7.50 admin fee.
We cannot accept notice to cancel attendance less than 1 week before the event (2 weeks in the case of Malmaison events). This is because we have to buy the wine and any food in advance and will not be able to resell your places.
Unfortunately, we cannot reschedule your booking if you cancel on the day, as the correct amount of wine and food has already been purchased, and in the case of Malmaison events, the full price of your meals have already been paid.
Guests are responsible for arranging their own transport to get to the event in time. A refund will not be payable in any cases where guests cancel outside this notice period.
Gift vouchers are non refundable once purchased, as a unique code is generated for each one. They are valid for 1 year. Recipients can use them in payment or part payment of any of our events or courses (excluding APWASI). Any remianing balance will be left on the voucher in your account. If you have one of our old style legacy vouchers with a 3 digit code for specific events, please take a look at available dates on our website then get in touch with us by email to redeem. All outstanding valid vouchers issued before June 2020 currently have a 12 month extention period granted due to Covid 19.
If you wish to cancel your place, you may do so up to 2 weeks before the course start date. The balance will be returned to you, less the cost of any student materials, postage and an admin fee of 10% of the value of the course. You may defer your couse start date to another session free of charge up to 2 weeks before. Less than 2 weeks before the start date is at management discretion only and cannot be guaranteed, as you will have been registered with the WSET.
Your first exam attempt is included in your fee. You must attend the exam at the end of the classroom course booked, or on the agreed date if choosing online or self study options. Deferral can be arranged at a later date for an additional fee. However, once the exam papers have been dispatched by the WSET, or confirmation of your online exam has been received, this cannot be changed. If you cannot attend, another exam will have to be booked at extra cost.
If you opt to take an online version of the exam, and do not check the compatibility of your equipment before agreeing to book, or perform the system checks at least 10 days in advance as requested, a resit fee will be payable based on the current rates.
All online exams are booked based on the UK timezone, so if you are booking internationally then it is your responsibility to ensure you convert this to your timezone accurately.
Study guides are non refundable. Access is granted for 1 month from date of purchase. Payments are not recurring. If you need additional use, you can purchase the study guide of the relevant level again for a further month. Please get in touch with us if you encounter any technical problems. They are not official past WSET exam questions, as these are not released nor are we allowed to copy and publish actual exam paper content. However, they are based on our experience through years of teaching and being familiar with the course content and assessment criteria for each level.
These special offers are exclusive to the named event, and are non refundable or transferable to another. On purchase, you are agreeing to attend the specified date and time. You may send someone else in your place if you later find that you can no longer attend.
We collect your email and contact details for purposes of sending your tickets and gift vouchers as well as keeping you informed about the course that you have booked on. You will be automatically enrolled on our monthly newsletter list. If you would prefer not to receive our newsletter, you can unsubscribe from this at any time by clicking the option to unsubscribe at the bottom of the emails. We will still send emails regarding your order. Please ensure email@example.com is saved to your trusted contacts list, as we will need to send you important information about your event and email you any gift vouchers purchased.